Frequently Asked Questions

Account verification is extremely important for your security. After logging in, go to the "My Profile" section and click on the "Verification" option. Upload your identity document (national ID or passport), proof of address (utility bill or bank statement), and a selfie. Documents must be clear and readable. Our team will verify your documents within 24-48 hours and notify you by email.

Don't worry if you forget your password. Click the "Forgot Password?" link on the login page. Enter your registered email address and we'll send you a password reset link. Check your email and click the link to set a new password. The password must be more than 8 characters and should include numbers and special characters. If you don't receive the email, check your spam folder or contact customer support.

No, according to 787bet's rules, each person can only create one account. Creating multiple accounts violates our Terms & Conditions violation and may result in account suspension or closure. You cannot create a second account using the same email, phone number or payment method. If you have any problems with your account, contact customer support instead of creating a new account.

787bet accepts all popular payment methods in Bangladesh. You can bKash, Nagad, Rocket mobile banking services. We also accept bank transfers and cryptocurrency (Bitcoin, USDT). Each method has minimum and maximum deposit limits. Mobile banking is the fastest and most convenient as transactions are processed instantly. All payment methods are completely secure and SSL encrypted.

Deposit time depends on the payment method. bKash, Nagad, and Rocket deposits are credited to your account instantly. Bank transfers take 1-2 hours and in some cases up to 24 hours. Cryptocurrency deposits take 10-30 minutes for network confirmation. If your deposit is delayed, contact customer support with your transaction ID. We will resolve your issue immediately.

To withdraw, first make sure your account is fully verified. Log in and go to the "Withdrawal" section and select your preferred payment method. Enter the withdrawal amount and provide your payment details. Minimum withdrawal is BDT 500 and maximum daily limit is BDT 1,00,000. Withdrawal requests are usually processed within 24 hours but may be faster with mobile banking. First-time withdrawals may take a bit longer due to additional verification.

787bet does not typically charge any fees on deposits and withdrawals. However, payment providers (bKash, Nagad, banks) may deduct their own fees which are beyond our control. Network fees apply to cryptocurrency transactions. Some special cases such as express withdrawal services may carry a small charge. If you make more than 3 withdrawals per month, a 2% processing fee may apply to additional requests. All fees and charges are clearly displayed before you withdraw.

Placing a bet is extremely simple. First, find your preferred sport or event—cricket, football, casino, or any other game. Click on the event and select your preferred odds. Enter the bet amount in the bet slip and see the potential winnings. If everything looks correct, click the "Place Bet" button. You can place both live bets and pre-match bets. Minimum bet is BDT 100 and maximum bet varies by event.

Generally, bets cannot be cancelled once placed because the event has started and odds are locked. However, in special circumstances such as event cancellation, postponement, or if a bet was placed incorrectly due to technical issues, please contact customer support. Using the Cash Out feature, you can settle your bet partially or fully before the event ends. This is especially useful in live betting when match circumstances are changing.

Winnings are automatically credited to your account balance as soon as the event is settled. Live Casino and Slots You will receive casino winnings instantly. For sports bets, results are verified after the match ends and funds are typically credited within 5-15 minutes. Some special events may take slightly longer for official results. Once you receive your winnings, you can withdraw immediately or place more bets.

Betting limits at 787bet vary by event and market. Generally Minimum bet BDT 100 and on popular events Maximum bet BDT 5,00,000 can be available. Higher limits are available for high roller players—join our VIP program. You can set daily, weekly, or monthly betting limits for yourself using responsible gaming tools. This helps you stay in control of your budget.

New players get on their first deposit when they register Up to 100% BDT 50,000 welcome bonus. Complete registration and verify your account. Then deposit a minimum of BDT 1,000 and you'll receive the bonus automatically. In some cases, you may need to use a promo code provided during registration or on the deposit page. Bonuses have wagering requirements that must be met before withdrawal. All Terms & Conditions read.

A wagering requirement is a condition that specifies how many times you must bet with bonus funds. For example, if you receive a BDT 1,000 bonus and the wagering requirement is 20x, you must place bets totaling BDT 20,000 before you can withdraw the bonus. Not all games contribute equally to wagering - Slot games 100%, table games 10-20% can contribute. You can view your current wagering progress in the "My Bonuses" section. Wagering must be completed within the time limit or the bonus will be forfeited.

Yes, 787bet offers many promotions for regular players. We have Reload bonuses, cashback offers, free spins, loyalty program and special event bonuses. New promotions arrive every week which you can see on the "Promotions" page. VIP players receive exclusive bonuses, faster withdrawals and dedicated support. Subscribe to our newsletter and turn on push notifications so you don't miss any offers. Some promotions require opt-in so check regularly.